Returns Policy

RETURNS POLICY

This Returns Policy applies to purchases made from Norman Standards and is provided by Norman Standards Limited ("Norman Standards", "we", "us", or "our").

30-Day Returns

Eligible products purchased directly from Norman Standards may be returned within 30 days of the delivery date, subject to this policy.

Eligibility Requirements

Returned products must:
  • be unused;
  • be in original condition;
  • be free from signs of wear, use, misuse, modification, or accidental damage; and
  • have prior return authorization from Norman Standards before being shipped.
Returns sent without prior authorization may be refused.

Packaging Requirements

Returned products must be properly packaged to prevent damage during transit.
Where applicable, returned products must include all original items supplied with the order, including:
  • original product box
  • internal protective inserts
  • dust bags or storage bags
  • accessory pouches
  • straps
  • locks
  • keys
  • luggage tags
  • manuals
  • warranty cards
  • bundled accessories
  • complimentary promotional items
If original packaging is unavailable, the customer must use packaging that provides equivalent transit protection.
If a returned product is damaged due to inadequate packaging, Norman Standards reserves the right to:
  • reject the return; or
  • reduce the refund amount to reflect diminished value.

Return Shipping

For standard returns, return shipping costs are the responsibility of the customer.
All approved returns must be shipped in accordance with the instructions provided by Norman Standards to our designated returns facility in:
Dongguan, Guangdong, China

Delivered Duty Paid (DDP) Orders

Orders are shipped on a Delivered Duty Paid (DDP) basis unless otherwise stated.
This means Norman Standards pays applicable import duties, taxes, and customs charges associated with delivery to the customer.
If a customer refuses delivery for reasons unrelated to:
  • product defect;
  • damage in transit; or
  • incorrect fulfillment,
Norman Standards reserves the right to deduct all associated costs from any refund, including:
  • outbound shipping costs
  • return shipping costs
  • unrecoverable import duties
  • taxes
  • customs charges
  • carrier handling fees
  • brokerage fees
  • other incurred logistics costs

Non-Returnable Items

This returns policy does not apply to:
  • personalized products
  • monogrammed products
  • custom-made products
  • final sale items
  • clearance items
  • warehouse sale items
  • items marked non-returnable
  • gift cards
  • complimentary promotional items not returned with the qualifying order
  • products previously returned
  • bulk purchase orders
  • reseller purchases
  • orders or returns reasonably believed to involve abuse, fraud, or bad-faith conduct
Norman Standards reserves the right to refuse returns in such cases.

Set, Bundle, and Promotional Orders

If products were purchased as part of:
  • a set offer
  • a bundle offer
  • a multi-buy promotion
  • another promotional pricing offer
refunds will be calculated based on the discounted amount actually paid for the returned item, not the standalone list price.
If returning part of an order causes the remaining order to no longer qualify for the original promotional pricing, Norman Standards reserves the right to adjust the refund accordingly.

No Exchanges

Norman Standards does not offer direct exchanges.
Customers wishing to purchase a different product must:
  1. return the eligible product in accordance with this policy; and
  2. place a new order separately.

Faulty, Damaged in Transit, or Incorrectly Fulfilled Items

If you receive a product that is:
  • defective;
  • damaged in transit; or
  • incorrectly fulfilled,
please contact Norman Standards within 30 days of delivery.
Your claim should include:
  • your order number; and
  • clear photographs or other supporting information.
For approved claims, Norman Standards will, at its discretion:
  • provide a prepaid return shipping label;
  • arrange a replacement;
  • arrange repair; or
  • issue a refund,
as appropriate and subject to applicable law.

Refunds

Refunds are processed only after returned products are received and inspected.
If approved, refunds will be issued to the original payment method used for purchase.
The following are not refundable unless required by applicable law:
  • original outbound shipping charges
  • non-refundable payment processing fees
Where delivery refusal or return causes additional costs to Norman Standards, applicable deductions may be made as described in this policy.

Rejected Returns

If a returned product does not meet the requirements of this policy, Norman Standards may reject the return.
In such cases, the product may:
  • be returned to the customer at the customer’s expense; or
  • otherwise be handled as permitted by applicable law if return arrangements are not made.

Consumer Rights

Nothing in this policy limits any mandatory consumer rights that apply under applicable law.